Frequently asked questions
Beginning, basics, getting started
OXOA can be used with Android smartphones (e.g. brands such as Samsung, Google, Sony) or the Apple iPhone.
Smartphones using the Android operating system are supported from version 4.4 (Kitkat), ApiVersion 19 starting 2013.
Apple iPhones with iOS version 13 or higher. Usually this is the case for iPhone 6s or newer models from 2015 or later.
Alternativ kann man OXOA auch via Browser über die URL https://app.oxoa.ch nutzen.
Android
If you have a cell phone with an Android operating system, you can easily download OXOA from Google Play.
Search for the "Google Play" app on your home screen and open it. Now enter the word OXOA in the search field (bar at the top). Select the OXOA app from the results displayed and click on "Install".
Apple iOS
If you have an Apple iPhone with the iOS operating system, you can easily download OXOA from the App Store.
Search for the "App Store" app on your home screen and open it. Now enter the word OXOA in the search field (bar at the top). Select the OXOA app from the results displayed and click on "Install".
Downloading the OXOA app is free of charge.
Using the app might, under certain circumstances, involve minor costs. This depends on the individual organizations. However, most of them make it available completely free of charge to all their customers.
For more detailed information, please contact the organization who provides your nursing service.
To activate your use of OXOA, please contact your care organization.
Are you a Spitex customer?
You may have already received a letter from your Spitex with the access data. Check your letterbox, your OXOA access may already be ready.
Is OXOA also available in other languages? OXOA is currently available in the following languages:
- German
- English
- French
- Italian
Yes, you can also access OXOA via a web browser. To do this, enter the URL https://app.oxoa.ch .
Operation
There are two ways to do this.
You can either go directly to the appointment overview. Go to the desired date and click on the 3 dots. In the menu that now opens, you can now click on "Request appointment cancellation". You will then be taken to a view where you can describe the request in more detail. As soon as you are finished, you can send the request.
Alternatively, you can also trigger a "Request appointment cancellation" under "Contact". First you have to select the desired date and then describe the request. However, the end result remains the same.
Appointments at too short notice cannot always be canceled, as the caregivers cannot adapt to them as quickly. In urgent cases, we recommend that you call directly and inform us of the cancellation.
Why does the message appear that the request is subject to a charge? Cancellations at short notice may mean that services have already been provided in advance. As this can unfortunately result in costs, such cancellations can have cost consequences.
You can view the invoices in the "Invoices" menu item. Invoices may not be available because the care organization provides them in a different way or does not use this function in the app or does not yet use it.
The medication plan can be found under the menu item "Medication". It is possible that your care organization does not have or use this function, in which case no medications are visible or the menu item is not available.
Progress reports can be found under the menu item "Progress reports". Your care organization may not have or use this function, in which case no progress reports will be visible or the menu item will not be available.
You can change the language in your profile. To do this, click on the profile picture at the top right and select "Settings".
You can then change your default language in the new view. You can currently choose between German, French, Italian and English.
Unfortunately, you cannot currently do this. If you want to remove or add access for a relative, please contact your care organization.
General questions
You have access to documents provided by your care organization. You can also send documents and images directly to the care organization via contact.
Unfortunately, you cannot use the OXOA app without your care organization's login details.
Simply talk to your care organization about your wish to use OXOA! Perhaps this is already being planned or you are not alone with your wish and can motivate the organization to introduce OXOA.
With OXOA, you remain in contact with your care organization. Communication with other users is not possible.
Technology & data protection
Have you already received login details from your care organization? If not, please contact your care organization directly. If you have already received login details but you are still unable to log in to the OXOA app, please contact our support team at: Contact us
As a relative, you can contact the care organization. The care organization will then record your data and contact your relative in need of care. They must still give their consent for data protection reasons. Afterwards, if you have been granted access, you will receive your access data / an access user. (Typically by post)
Sharing access is not permitted for data protection reasons. Each relative must therefore have their own user. However, the care organization can certainly help you if you need additional users.
Please note that the customer must give their consent for you to access their data.
On how many devices can I install the OXOA app?
No, the care organization decides in each case whether the cancellation is still possible and how it will deal with the cancellation.
OXOA doesn´t store any health related or personal data. With OXOA we provide a platform on which you can directly connect with the organization who provides your nursing service. All data stays with the nursing service.
Safety is our top priority! OXOA meets the latest security standards and is constantly working to ensure that this remains the case. In close cooperation, we and your transport organization attach great importance to maximum data security.
Reference to data protection impact assessment useful? (Less, if then rather on data protection declaration)
There is a history, but for data protection reasons only the request type is saved. The actual content of the message is not saved.
The security of your data is important to us! That is why we have decided to use 2-factor authentication. A login or authentication with 2-factor is far more secure than just a password.
How to get in touch with us
Make an inquiry via the contact form
on social media
or visit us on site
May 02, 2024
in Kreuzlingen am See
September 07, 2024
in Zurich at the Opera House